We're here for you

We pride ourselves on providing top-notch customer service to our partners. If you have a question or need help, we are always available to assist.

Call Customer Service at 888-902-6227 x300Submit a Ticket
Velocity Merchant Services customer support headset

We Love to Help!

Velocity Merchant Services knows that a small business owner’s time is precious. VMS is equipped with the best tech and customer support staff around.
We pride ourselves in our 100% U.S.-based customer service team who are always prepared to help.

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Get Support from VMS

Sales Department
For merchant accounts, sales representatives and service questions
888-902-6227 x705
Fax: 888-902-6229

sales@getvms.com

Customer Service Department
For current and new customer inquiries, statement, billing, deposits, batches, changes in customer information and value-added services
888-902-6227 x300
customercare@getvms.com

Technical Support Department
For the terminal and product support help desk
888-902-6227 x350
techsupport@getvms.com

Installation Support
For the terminal and product support help desk
888-902-6227 x360
installation@getvms.com

ISO Support
For independent sales office support
888-902-6227 x702
isosupport@getvms.com

Web Development
For development, training and implementation of customer websites
888-902-6227 x312
web@getvms.com

Get Outside Support

First Data Customer Support
24-hour customer service line
866-597-5721

First Data Technical Support
24-hour tech support line
800-228-0210

EVO Customer Support
24-hour customer service line
800-705-2559

Submit a Ticket

Fill out the form below and one of our support specialists will contact you within 24 hours
or call 888-902-6227 x300 to talk to one of our support specialists directly.